Job Post: Operations Associate
About Us
Primary Financial Advisors is a growing financial advisory practice in Amesbury, MA, serving executives, families, business owners, and retirees across the U.S. We help our clients plan intelligently, optimize their wealth, and get the most out of life. Exceptional client service is at the heart of everything we do.
The Role
We're looking for a warm, organized, and detail-oriented Operations Associate to be a central part of our team. This is a great fit for an emerging finance professional or ParaPlanner.
You'll keep our office running smoothly, support our Advisors, and deliver outstanding client service.
This role has the opportunity for growth, although we encourage employees to fully commit to excellence in their current role, to create a foundation for the future advancement.
Ideally, you’ll have prior experience in an operations role within a financial advisory.
What You'll Do
Client Service
Communicate with clients promptly and reliably via phone and email to address questions and requests
Process forms and paperwork (transfers, deposits, beneficiary updates, estate documents)
Prepare meeting materials including entreating data, preparing agendas, talking points, and financial summaries. Post-meeting, update CRM and own follow-ups.
Maintain and update client records in our CRM system and prepare reports to monitor account activity, touchpoints, business growth, and more
New Client Onboarding
Serve as the primary administrative contact for new client intake and client requests
Enter data and compile account-opening paperwork with strong attention to detail and own through completion
Optimize onboarding workflows using our CRM and email tools
Office & Operations
Identify opportunities for process- and operational- improvement including “workflows” for client onboarding and periodic reviews
Own and update ongoing list of tasks and client requests, using CRM, and track through to completion. Inform Advisor and team of progress regularly.
Manage Advisor calendars, handle mail, triage calls, and monitor website inquiries
Forward invoices and receipts to bookkeeper, communicate with vendors as needed
Assist with data entry in eMoney, Holistiplan, MoneyGuidePro, and similar platforms to build financial plans and strategies
Support local networking efforts and client event planning
Take advantage of continuing education opportunities and complete all required compliance and continuing education credits on time
Comply with regulatory standards
What We're Looking For
Client Service expert — you’re driven to provide high-touch service to clients
Warm communicator — you’re great at establishing professional rapport and express yourself clearly and genuinely via email and over the phone
Organized & self-driven — teams can rely on you to document, prioritize, and follow through while managing multiple things at once
Optimizer — you love to design and implement new processes to leave things better than you found them
Problem solver — diplomatic and tenacious, you inquire, investigate, and leave no stone unturned until the issue is resolved
Growth-minded — building a business and taking on more responsibility in the future excites you
Numbers person — you have an aptitude for numbers and data
Trustworthy & discreet — you handle sensitive financial data with integrity
Qualifications
Bachelor's degree required (finance or business focus preferred)
Prior experience in financial services operations, wealth management, or brokerage back-office support
Series 7, 63, or 65 license preferred (or in progress)
Proficiency in Microsoft Office Suite, especially Excel
Experience with CRM systems, financial planning software, and bookkeeping platforms (Intuit QuickBooks) is a plus
Familiarity with custodial platforms (Raymond James, Schwab, Fidelity) is a bonus
Submit Your Application
Upload your resume along with a brief cover letter to this form or email our HR Consultant Jill at 21oakhr@gmail.com detailing:
Why you think you’re the best candidate for this role
Your prior client service experience
Your prior experience working in a financial advisory
Please note that only candidates with permanent residency in the United States can be considered at this time.
Securities offered through Raymond James Financial Services, Inc., member FINRA/SIPC, marketed as Primary Financial Advisors. Investment advisory services offered through Raymond James Financial Services Advisors, Inc. Primary Financial Advisors is separately owned and operated and not independently registered as a broker-dealer or investment adviser. Primary Financial Advisors 110 Haverhill Road, Suite 236 Amesbury, MA 01913 978-451-6922
